Our standard delivery time is within 3 business days from the date of purchase. Please be aware that delivery times may extend to 5-7 business days during high-volume order periods, such as holidays or major sales events.

We understand that sometimes you need to make a quick change! For the best chance of accommodating your request, please call us as soon as possible at +65 8919 1186.

Please be aware that we cannot guarantee changes, especially to items, quantities, or delivery addresses, once our team has begun processing the order. We also recommend double-checking your details at checkout, as amendments may impact your
delivery date.

All sales of healthcare products are final 

To uphold strict hygiene and safety standards, we do not accept order cancellations, returns, or exchanges after an order has been placed.

Exceptions for defective products:

If you believe you have received a defective or damaged product, please contact our team at +65 8919 1186 within 24 hours of delivery for assistance. We will review the issue and, if validated, offer a replacement, exchange, or refund.

Exceptions for item out of stock: 

Should an item be unavailable when we process your order, we will automatically refund you for that item and send you a confirmation email. This ensures you are not charged for products we cannot fulfil.

Administrative fee:

On the rare occasion that a cancellation is approved before an order has shipped, it will be subject to an administrative fee of S$10.00 or 5% of the total value of your order, whichever is greater.

At Care@Home, your privacy and the security of your personal data are our priority. This policy explains how we collect, use, and protect the information you provide when you use our website and services.

1. Information we collect
We collect information that you provide directly to us, such as when you create an account, place an order, or contact us. This includes:

• Your name, contact details, and delivery address.
• Your payment information (e.g., credit card details) which is processed securely.
• Your order history and communications with us.

2. How we use your information
We use your personal information for the following essential purposes:

• To process and deliver your orders.
• To manage your account and provide customer support.
• To process payments and handle billing.
• To send you important information regarding your orders or our services.
• To comply with legal obligations.

With your consent, we may also use your information to inform you about our latest products, services, and promotions. You can opt out of these marketing communications at any time.

3. Sharing your information
We value your trust and will not sell or rent your personal data to third parties. We only share your information when necessary for the following reasons:

• With trusted service providers who help us operate our website, process payments, and deliver your orders (e.g., shipping carriers, payment gateways). These partners are bound by contracts to protect your data.
• If required by law, such as to comply with a legal obligation or protect our rights and safety.

4. Data security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. Your payment details are encrypted during transmission and are not stored on our servers after processing.

5. Your responsibility
Please keep your account password confidential and do not share it with anyone.
Always log out after using your account on a shared device.

6. Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us at admin@careathomes.com.sg or +65 8919 1186.

This policy may be updated periodically, and any changes will be posted on this page.

The information and materials presented on this website are intended for general informational purposes only and are not meant to replace a consultation with a qualified medical professional. Never disregard professional medical advice or delay seeking it because of something you have read on this site.

All products sold by Care@Home Solutions are designed for their specified uses as described in the product information. The user assumes all responsibility for ensuring the proper use, handling, and application of these products. Care@Home Solutions shall not be held responsible for any consequences, including damages, injuries, or losses, arising from the misuse, alteration, or incorrect application of its products. Users are strongly advised to consult with a qualified professional if they have any doubts about a product's suitability for their needs.