What is our privacy policy?

At Care@Home, your privacy and the security of your personal data are our priority. We collect information you provide such as your name, contact details, delivery address, payment information, order history and communications. We use this information to process orders, manage accounts, provide customer support, handle billing, send important information, and comply with legal obligations. We do not sell or rent personal data, and we share information only with trusted service providers or as required by law. Robust security measures protect your data.

What is our medical disclaimer & limitation of liability?

The information and materials on the website are intended for general informational purposes only and are not meant to replace consultation with a qualified medical professional. Users should not disregard professional medical advice. All products sold by Care@Home Solutions are designed for their specified uses, and the user is responsible for proper use, handling, and application. Care@Home Solutions is not responsible for damages, injuries, or losses from misuse or incorrect application of its products. Users should consult a qualified professional if they have doubts about product suitability.

Medical Transport Service

Staff helping a patient into a transport vehicle.

We arrange safe, non-emergency transportation for patients going home, to medical appointments, dialysis, rehab, or day care centres.

Non-emergency medical transport staff assisting a wheelchair patient.

Our medical transport provider uses fully equipped vehicles with ramp and secure seating.

Non-emergency medical transport team with a patient.

The patients whom our medical transport provider serves should be in stable condition and do not require immediate treatment or for which there is no imminent threat to their life or limbs.

Our medical transport provider can assist with any of the following services.

Commute to day care centre

Rehabilitation Therapy

Dialysis Treatment

Doctor's Appointment at Hospital/ Clinic

Hospital Discharge

Non-emergency to A&E

Hospital Transfer

Step down treatment

Commute to day care centre

Rehabilitation Therapy

Dialysis Treatment

Doctor's Appointment at Hospital/ Clinic

Hospital Discharge

Non-emergency to A&E

Hospital Transfer

Step down treatment

FAQs

What is medical transport service?

It is a service that provide wheelchair-accessible vehicle to bring clients to and from their medical appointments and treatment at hospitals, clinics, dialysis, therapy sessions and so on. Upon request, we are able to have a transport assistant escort clients from their door to the appointment location.

How will the wheelchair be transported?

Firstly, the wheelchair together with the wheelchair user will either be lifted on to the vehicle via the hydraulic lift or pushed into the vehicle via a ramp.

Once the wheelchair user is onboard, the wheelchair will be anchored onto the floorboard of our vehicle using the safety restraints system, therefore the wheelchair will not move or tilt during transit.

What are your payment methods?

You can pay via PayNow. We will collect full payment from you upon booking confirmation.

Can I cancel my booking at the last minute?

Yes, you may cancel or reschedule your booking by calling or texting us at +658919 1186. We will refund you in full, if cancellation is made 48 hours in advance of the scheduled appointment time. For cancellations made within 24 hours, a 50% charge applies. A full charge applies for cancellations made within 6 hours from the scheduled appointment time.

Get your medical transport

We charge $65 per trip for weekday/Sat, before 5pm. Or $80 if the trip is after 5pm. Submit your booking using the form below.