What is our privacy policy?

At Care@Home, your privacy and the security of your personal data are our priority. We collect information you provide such as your name, contact details, delivery address, payment information, order history and communications. We use this information to process orders, manage accounts, provide customer support, handle billing, send important information, and comply with legal obligations. We do not sell or rent personal data, and we share information only with trusted service providers or as required by law. Robust security measures protect your data.

What is our medical disclaimer & limitation of liability?

The information and materials on the website are intended for general informational purposes only and are not meant to replace consultation with a qualified medical professional. Users should not disregard professional medical advice. All products sold by Care@Home Solutions are designed for their specified uses, and the user is responsible for proper use, handling, and application. Care@Home Solutions is not responsible for damages, injuries, or losses from misuse or incorrect application of its products. Users should consult a qualified professional if they have doubts about product suitability.

Shipping policy

We currently ship within Singapore. Orders are processed within 1–2 business days and delivered within 3–5 business days, depending on your location. Delivery times may vary during peak periods or due to unforeseen circumstances such as weather or courier delays.

Shipping fees are calculated at checkout based on order size and delivery address. Orders above $60 qualify for free standard shipping.

Once your order is dispatched, you will receive a confirmation email with tracking details. Please ensure your shipping address is accurate at checkout, as we are unable to redirect parcels once shipped. If your order has not arrived within the expected timeframe, please contact us at enquiry@careathomes.com.sg.

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Shipping policy