What is our privacy policy?

At Care@Home, your privacy and the security of your personal data are our priority. We collect information you provide such as your name, contact details, delivery address, payment information, order history and communications. We use this information to process orders, manage accounts, provide customer support, handle billing, send important information, and comply with legal obligations. We do not sell or rent personal data, and we share information only with trusted service providers or as required by law. Robust security measures protect your data.

What is our medical disclaimer & limitation of liability?

The information and materials on the website are intended for general informational purposes only and are not meant to replace consultation with a qualified medical professional. Users should not disregard professional medical advice. All products sold by Care@Home Solutions are designed for their specified uses, and the user is responsible for proper use, handling, and application. Care@Home Solutions is not responsible for damages, injuries, or losses from misuse or incorrect application of its products. Users should consult a qualified professional if they have doubts about product suitability.

Refund policy

Name: Care@Home Solutions
Address: Singapore, SG
Telephone: +65 8919 1186
Price range: $$

All sales of healthcare products are final

To uphold strict hygiene and safety standards, we do not accept order cancellations, returns, or exchanges after an order has been placed.

Exceptions for defective products:

If you believe you have received a defective or damaged product, please contact our team at +65 8919 1186 within 24 hours of delivery for assistance. We will review the issue and, if validated, offer a replacement, exchange, or refund.

Exceptions for item out of stock:

Should an item be unavailable when we process your order, we will automatically refund you for that item and send you a confirmation email. This ensures you are not charged for products we cannot fulfil.

Administrative fee:

On the rare occasion that a cancellation is approved before an order has shipped, it will be subject to an administrative fee of S$10.00 or 5% of the total value of your order, whichever is greater

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Refund policy